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Online orders can be paid by PayPal or credit/debit card. We accept all major forms of credit card including Visa, Mastercard, and American Express (via PayPal). For all other methods of payment including cheque, money order, bank transfer, or wire, please contact us.
Your PayPal account, debit card or credit card will be charged at the time of your purchase. All charges will be made in Canadian or US dollars. Additional foreign transaction fees, currency conversion fees, or other charges may be charged by your bank or credit card company.
When you return a product to us for a refund we will process your return within 5 business days. Once your return has been processed, we will credit the same account or method you used at the time of purchase. Please note that it may take your bank or credit card company an additional 1 or 2 weeks to have this refund show up on your account statements.
Products can be returned to our store within 30 days of your purchase, or 30 days from when your online order is received. All items returned should be in the same condition as when you received them, with all original packaging and accessories, including cables, adapters, and instruction manuals.
You are responsible for the cost of return shipping including all related charges. Alternatively, we may provide you return shipping labels and documents. Our cost for the return shipping service will be deducted from your final refund amount. We reserve the right to further deduct our original cost to ship out products to you, even when free or promotional shipping is offered at the time of purchase.
Products returned missing parts or not in their original condition may incur a restocking fee. Please ensure that you have all pieces with you before you request a return. You can contact us by phone or email beforehand if you are unsure.
For all online orders, you will need to contact us before you return your items. We will send you detailed instructions and information to expedite the process.
If you have any problems whatsoever with any of the products you purchase from us, please contact us and we will assist you. In most cases we will be able to offer you a solution or product exchange. Unless otherwise indicated, most products we sell come with a 1 year warranty from the manufacturer. This warranty covers manufacturing defects or hardware failure during the normal life of a product under normal usage. Warranty does not cover products that are damaged by incorrect usage, improper installation, or unauthorized modifications.
If you have any questions or would like to know more about our policies, please contact us and we will be happy to help you.